Cancellation Policy

At SoHe - Soto Herrera Artisanal Creations, we understand that plans can change. Our cancellation policy is designed to offer you flexibility while allowing us to manage our inventory and operations efficiently.

How to Cancel Your Order

• Before Shipment: Orders can be cancelled without any charge up to 24 hours after they have been placed. This provides you the flexibility to reconsider your decision while enabling us to prepare your order for shipment efficiently.
• How to Cancel: To cancel your order, please contact our customer service team at hello@shopsohe.com. Please provide your order number and contact details for faster processing.
• Refunds: Once your cancellation is confirmed, we will process the refund to your original method of payment within 5-7 business days.

Custom or Personalized Items

• Non-cancellable: Please note that orders for custom or personalized items cannot be canceled once they have entered production. We encourage you to review your order carefully before submitting it.

Important Notes:

• We require that cancellations be requested through direct communication with our customer support to avoid any misunderstandings and to ensure accurate processing of your request.
• If your card has already been charged when you request a cancellation, we will initiate a refund to the original payment method after cancellation confirmation.